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Complaints Procedure

Portslade Garages Limited, t/a Tates Cars makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we are constantly looking at ways to improve our services by going the’ extra mile’.

After nearly 100 years of business in East and West Sussex, we have proved that we are here to stay and provide the very best service we can, so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

Portslade Garages Limited t/a Tates Cars is your first port of call should you feel that you have any issues with the service that we provide to you in relation to the vehicle. By filling in and submitting the form above, you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

Tates Cars subscribe to the Motor Codes Industry Code of practise for Service and Repair

In the event of an unresolved customer dispute we will refer you to Motor Codes Ltd – a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR procedure.Further details can be found at www.motorcodes.co.uk or alternatively you can contact their advice line on 0800 692 0825.

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