Complaints Procedure


Tates is a trading name of Portslade Garages Limited which is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by contacting us using at the address and telephone number above. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4 567.”

Portslade Garages Limited, t/a Tates makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we are constantly looking at ways to improve our services by going the’ extra mile’.

After nearly 100 years of business in East and West Sussex, we have proved that we are here to stay and provide the very best service we can, so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

Portslade Garages Limited t/a Tates is your first port of call should you feel that you have any issues with the service that we provide to you in relation to the vehicle. By filling in and submitting the form above, you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

Tates subscribe to the Motor Codes Industry Code of practise for Service and Repair

In the event of an unresolved customer dispute we will refer you to Motor Codes Ltd – a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR procedure.Further details can be found at https://www.themotorombudsman.org/ or alternatively you can contact their advice line on 0800 692 0825.

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